Why would any businesses spend time worrying about their return policies? After all, shouldn’t the real focus be on preventing returns in the first place? Yes and no. Of course companies ought to provide the best products and services they can if they wish to retain customers, but well-oiled return management processes have the power…
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Increasingly, customers want their e-tailers to meet their needs not just for delivery, but for returns, too. That means flexible drop-off points, simple labeling and package management, full returns on duties and fees and other features. In many ways, responsive returns options are just the inverse of the delivery methods, but not entirely. It’s important…
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Clothing is functional and essential, but also a mark of status and identity. Small wonder, then, that apparel is the world’s biggest cross-border e-commerce category, according to PayPal’s Spice Routes report. Worth €9.33 billion a year, it accounts for the largest share of overseas e-commerce transactions in five of six markets examined—the US, China, the…
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Unable to ‘try’ before they buy, consumers would never embrace online clothes shopping – or so many retail analysts once argued. Yet according to yStats, apparel is now the biggest e-commerce sector worldwide, the fastest-growing US e-commerce category, and accounts for more than three-quarters of internet sales in China. With New York Fashion Week in…
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