Like those in other industries, e-tailers in the consumer electronics market must deliver parcels safely, on time and according to the regulations applicable in the individual order. However, quite unlike many other industries, electronics has undergone and will continue to undergo massive hikes in demand. Smarter, stronger delivery solutions have the power to meet these increases full…
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The world of international e-commerce is getting more and more crowded. Increasingly, e-tailers opt to enter the global market and bring their products and services to new regions and consumers. The barriers to entry are gradually getting lower as the world becomes smaller – better transportation, easier communication, more universal transaction and payment methods. Meanwhile, third-party…
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E-tailers that ship internationally have to give careful consideration to the logistics providers and carriers they choose to carry out deliveries. This is true for any e-commerce player, but especially those with a global reach – the larger the scale and the more borders to cross, the more opportunities there are for a delivery to fall…
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As more shoppers across the world make online purchases from companies stationed in other countries, logistics can get complicated. E-tailers play a major role in cross-border commerce, and third-party logistics providers help those businesses reach their consumer base. Global trade online is worth over $1 trillion USD, while cross-border e-commerce makes up about 21 percent of that, according…
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Portugal is not quite the dominant e-commerce player or economic powerhouse like the U.K. or Germany are, but the small coastal nation is full of potential. Seizing on its advantages in high-speed internet access and prime geographic location, Portugal is poised to expand its role as a global e-commerce…
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Finns, and northern Europeans in general, are among the world leaders in e-commerce. In 2015, 71% of Finnish consumers made at least one e-purchase. Finland’s e-business is characterized by strong cross-border purchasing, a relatively high number of citizens with access to the Internet – like the other Nordics –…
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As the bridge between Scandinavia and mainland Europe, Denmark enjoys an advantageous geographic and cultural position. The coastal nation has been among the world leaders in terms of e-commerce sales. Please fill out the form below to download. Thank you. You can download the file here.
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In the omnichannel e-commerce world in which we now live, consumers can browse through multiple avenues for goods and place orders. For the foreseeable future, e-tailers will have to balance these channels without compromising service, efficiency, transparency or fulfillment in any single one. This whitepaper seeks to identify the primary challenge omnichannel shoppers present to e-tailers…
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Belgium has emerged as an important player in global e-commerce, given its unique position in the heart of Europe. With a diverse population, expanding market and rich culture, Belgium provides an excellent e-tail opportunity for companies all over the world. Discover more about the e-commerce market in Belgium with…
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Consumers have become so familiar with online shopping that they are increasingly turning to foreign e-commerce sites to satisfy their needs. Almost 70% of consumers worldwide claim to have shopped on foreign websites in the past year. Although cross-border shopping is on the rise across the world, we have still been able to identify a…
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The number of Chinese consumers buying online via foreign websites is steadily increasing. According to Chinese online shopping giant Alibaba, cross-border e-commerce in China will account for revenues of approximately 156.6 billion euro by 2018. Recent market research by Nielsen confirms that more than one in three Chinese people regularly purchase products from foreign websites….
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In their attempts to satisfy demanding online consumers, many retailers are gradually reaching the limits of what existing supply chains can do. Over the next few years, there will be a strong focus on logistics networks in retail. The key question of whether e-commerce logistics should be kept in-house or outsourced also needs to be answered….
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The most challenging time of the year has arrived for e-tailers. This is because they can bring in more than 25 percent of their yearly turnover in this period. It won’t come as a surprise to hear that the number of online purchases made during this period increases every year. This time also serves as…
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E-commerce keeps growing in the United States. U.S. retail e-commerce sales are expected to hit $347 billion in 2015, with projected growth to $491 billion by 2018. Discover more about the enormous e-commerce market in the USA in this country factsheet. Please fill out the form below to download. Thank you. You can download…
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With worldwide revenues from B2C e-commerce estimated to reach almost 1.6 trillion dollar in 2015[1], the rise of e-commerce shows no signs of stopping. In many countries, consumers are becoming seasoned e-shoppers, and this growing maturity brings with it new desires and expectations. At the top of the list are fast delivery and convenience throughout…
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India, the second most populous country in the world, is currently experiencing a remarkable “digital boom”. Thanks to the ever increasing internet access and the expanding payment options, consumers experience fewer and fewer barriers to shop online. Discover the many opportunities of e-commerce in India in this country factsheet. Please fill out the form…
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Lean management is a methodology that improves business results by striving for less waste throughout the process. Already widely known in the production industries, the lean concept is now starting to gain ground in the e-commerce sector. Lean management places the customer first — whereby the organization must identify the wishes of the customer and…
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The strong growth of cross-border e-commerce is creating an unprecedented opportunity for e-tailers. However, an efficient and flexible distribution network is required in order to fully reap the rewards of this growth. The e-tailers that will be successful in the future will be those that are capable of optimizing their distribution networks and challenging the…
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More and more consumers worldwide are shopping online, but it remains a continuous battle for e-tailers to win over their trust. Needless to say, the logistical handling of an order has to proceed just as smoothly as all the previous stages in the process. Fulfilling an international order is often highly complex and many e-tailers…
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Located in the heart of Central Europe, Poland’s growing economic prosperity is in turn fueling the development of it’s e-commerce market. The country has almost 10 million e-shoppers and is the fourth top country in Central Europe. Discover more about the e-commerce market in Poland in this country factsheet. Please fill out the form…
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Direct selling is a method of bringing goods and services to market and selling them directly to consumers, whether it is in their home or at another location that is not a fixed point of sale. The selling usually takes place face-to-face, with the products demonstrated individually or in groups, and sometimes leaving behind a…
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The land of the rising sun has one of the most attractive online economies and its maturity only accentuates this attractiveness. The country ranks fourth in the world in terms of e-commerce revenue. 75% of the population has already made an online purchase and 20 % of these online shoppers buy cross-border. Discover more in our country…
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Increasing globalization of world trade and a growing digitalization of society results in online consumers who are increasingly looking beyond borders. In 2012, global cross-border e-commerce generated a turnover of 259 billion euros (1) and the crossborder e-commerce turnover is forecasted to increase by 200 % by 2018.(2) If we take the United Kingdom – one…
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At least 30% of the internet users in Italy shop online. Services are preferred over the purchasing of physical products online, which currently account for 37% of the e-commerce expenditure. The average Italian consumer places a lot of importance on customer service, while favoring “love brands” and luxury brands. Discover the profile of the Italian…
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E-commerce is currently experiencing growth at an average rate of 20% per year, and its rise is set to continue. As such, the Internet economy can be counted among the fastest-growing sectors. In 2015, worldwide revenues from B2C e-commerce will reach almost 1.5 trillion euro. In the USA and Europe, e-commerce already represents a little…
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There is often a false assumption to consider the Nordic countries as one unit. This is most definitely not the case and that is the reason why, following on from Sweden, this month we are focusing on Norway. Norway occupies first place on the Scandinavian podium, having generated 8.9 billion euros of e-commerce revenue in…
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As a result of the ongoing growth in cross-border online shopping, innovations making overseas purchases easier will be prominent among 2015’s e-commerce trends. Almost half of the United Kingdom’s retailers (43%) have reported that 21%-30% of online sales come from international sales (Channel Advisor: Multichannel E-Commerce Study, 2014), while 50% of Mexicans buy from overseas…
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The revenue generated from e-commerce worldwide increases year on year. And at an average global growth rate of 20% per year, the rise of e-commerce shows no signs of stopping. For companies active in B2C, it is therefore becoming very important to have a presence in e-commerce, both within and beyond their country’s borders. But…
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In the past, we have produced numerous factsheets on countries that are extremely mature, whose attractiveness lies in the affluence of their e-shoppers or the advanced development of their infrastructure. This month, we are looking at a different case: Mexico. The attractiveness of this country lies in the latent potential of its digital economy. It…
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E-commerce companies around the world are investing vast amounts of money in large automated warehouses from where orders will be fulfilled. To meet the demand for prompt, convenient delivery, they are adapting their existing distribution centres to create a unified supply chain in partnership with logistics companies. Cost-effective solutions to address the growth in e-commerce…
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Driven by a booming population, improving internet access and rising disposable incomes, Asia Pacific is the world’s fastest-growing e-commerce region (yStats). Meanwhile, young, tech-savvy populations underpin rapid growth in Latin America and the Middle East, and e-commerce continues to account for a growing share of retail spending in Europe and North America. Let’s examine projected…
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Parcel lockers—automated delivery points from which customers can collect or return e-commerce packages, 24 hours a day—are proliferating worldwide. Rather than waiting for deliveries at home, customers arrange collection from a nearby parcel locker, where they enter a code into an ATM-like machine, triggering access to a locker containing their package. Stationed at convenient locations…
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The four international e-commerce markets below show that e-commerce potential lies in more emerging economies than just China and India—and that there is still compelling potential in mature economies like Italy. South Korea South Korea is a mature e-commerce market backed by a strong currency, enthusiastic e-shoppers, high credit-card penetration and the highest broadband penetration—97%—worldwide…
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In a previous factsheet, we have already covered Chinese e-commerce. However, given its special status, today we are focusing on Hong Kong. As a special administrative region of China, it has characteristics that make it attractive, particularly for e-tailers interested in expanding their activities in Asia. Landmark Global has a local presence there for good…
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An e-commerce boom in emerging markets across South America, Asia and Eastern Europe is being propelled by smartphone proliferation, improving broadband and rapid economic growth.Here are some tips on how e-tailers can tackle emerging markets. General tips Fast developing low-to-middle income economies often struggle to meet the burgeoning demands of increasingly affluent populations – something…
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Today’s online shoppers have higher expectations than ever before. Consumers want to shop from websites anywhere and at any time, and they want a choice in how products are delivered to them. The need for speed Now, customers want same-day or next-day delivery, and some even want to choose their delivery date. A 2013 Econsultancy…
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Situated at the heart of Europe and keen to maintain its independence from the European Union, Switzerland is a country that is as unique as it is key for those wanting to establish a trans-European e-commerce strategy. Its three official languages make it a natural destination thanks to the obvious potential it offers, and its…
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Clothing is functional and essential, but also a mark of status and identity. Small wonder, then, that apparel is the world’s biggest cross-border e-commerce category, according to PayPal’s Spice Routes report. Worth €9.33 billion a year, it accounts for the largest share of overseas e-commerce transactions in five of six markets examined—the US, China, the…
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In 2003, 83% of consumers felt frustrated by online shopping; today 72% actually consider themselves ‘expert’ e-shoppers (Corra). With global e-commerce sales reaching €740 billion (eMarketer) last year – 1500% higher than a decade ago – several seismic changes have transformed the sector. Digital evolution The emergence of broadband saw internet use soar and convinced…
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With an internet penetration rate of 83% and a mobile penetration rate expected to reach 100% in 2014, Canada seems set to become an e-commerce success story. Nevertheless, e-commerce has yet to achieve its full potential in the country. That doesn’t mean there is any kind of cultural reticence when it comes to online shopping….
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Today’s e-tailers know that the delivery of packages is a key element in their site’s success. Amongst other things, the flexibility and speed desired by e-shoppers mean a wide range of delivery options for orders is required, which has led to the development of pick-up points. An alternative to home delivery The continuous development of…
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The number of city dwellers is growing. According to Frost & Sullivan, by 2025 three out of five people will live in cities globally. This in turn will drive a change in supply chain. Changing times As urban populations grow, delivering goods into cities becomes more challenging, and the cost of (last mile) logistics grows….
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Did you know that 75% of online shoppers look at shipping costs before deciding whether to go ahead with a purchase? Not surprisingly, high delivery costs are the main reason for e-shoppers to abandon a filled shopping cart. But when customers are well informed and shipping goes without a hitch, they’re more likely to make future…
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Accurate order fulfillment is vital if companies are to compete effectively in today’s challenging retail environment and keep their customers happy. Rising demand in the e-commerce world and pressure for faster deliveries can lead to short-cuts in the fulfillment process and increased errors, such as improperly identified orders; mislabelling; and picking/packing the wrong products or…
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A city-state of almost 700 km² with a population of just over 5 million inhabitants, Singapore is nonetheless making its mark on the global economy. In addition, it has been classified as “the best place for doing business” for seven consecutive years by the World Bank. Some even go so far as to call it…
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For most e-commerce companies, the ability to quickly restock returned items is challenging. Therefore, companies today are viewing restocking optimisation more strategically than ever before. This is partly due to the fact that the global economy is putting pressure on companies to find new sources of profitable revenue. E-tailers are sometimes unaware of the impact returns management and…
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The global consumer electronics market is projected to be worth €1.2 trillion by 2018, with the Asia-Pacific region (18%), Middle East (17%) and Africa (17%) expected to grow the fastest (ReportsnReports.com). Demand for PCs, mobiles and other devices is swelling along with the size and aspirations of the middle class in many regions. Evolution of…
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Eighty percent of consumer complaints about online shopping relate to logistics, with high shipping costs (62%) and late delivery (39%) the top two gripes (Ernst & Young). Added to that, logistical difficulties rank among e-tailers’ biggest concerns about conducting e-commerce abroad, according to digital marketing blog Econsultancy. A reputable, international logistics partner unburdens them of…
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We discussed this subject in a previous article: the development of e-commerce is largely driven by emerging countries, with China, Russia and Brazil playing the most significant role. Among the challenges to be met by foreign companies wishing to gain presence on those markets is that of logistics. How is this sector, driven by the…
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With a surface area of over 7 million square kilometres and 23 million inhabitants, Australia is an extremely atypical country. To provide a comparison which helps to understand this particularity, the country has twice the surface area of India and a population smaller than the state of Texas. What are the effects for online industry…
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Emerging countries hold enormous potential for e-commerce growth. According to A.T. Kearney’s 2013 Global Retail E-commerce Index report, the online retail industry has grown at 17 percent CAGR globally over the past five years, with growth particularly strong in Latin America (27%) and Asia Pacific (25%). The advancement of technology and improved access to the…
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Football fans won’t be the only ones with their sights set on Brazil this year, international e-traders will be doing the same. Whilst it may seem that the two worlds have nothing in common, observers are unanimous in agreeing that the organization of the World Cup (and subsequently the Olympic Games) will have positive effects…
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In a previous article, we looked at cross-border e-commerce and the key logistics requirements to ensure it can be carried out effectively. When your international growth is exponential, to continue to offer an optimal quality of service to your customers, a solid logistical setup needs to be put in place. This may lead you to…
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Cross-border e-commerce is expected to grow 75% by 2020, International Post Corporation estimates. Yet you might be surprised to learn that only one in four EU-based e-tailers currently sell across borders, according to the EC’s Retailers’ attitudes to cross-border trade and consumer protection report. While the challenges of handling international returns have served as a deterrent…
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Just-in-time deliveries, whereby stock is less and less often sent from the warehouse by traders, and the ever-increasing demands of web consumers have lead to a rise in the number of vehicles on the road, particularly in cities. Today, e-logistics needs to be able to make rapid deliveries to its customers, whether B2C or B2B,…
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In the world of e-commerce delivery, the featureless brown package is becoming a rarity as boxes in a range of colourful designs increasingly land on shoppers’ doormats. Protecting goods from the stresses and strains of storage, distribution and delivery, has been a priority in the mail-order business ever since Pryce Pryce-Jones pioneered the concept in…
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Russia is among the most predominant emerging markets according to e-commerce specialists. With its favourable policy and import tax only being payable on purchases over €1000 (the calculation being performed on a monthly basis), there is good reason for foreign e-tailers to show interest. Russia boasts the largest online community in Europe with some 71…
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In order to be profitable, today’s e-commerce companies are adapting their logistics – using new optimization levers inspired by methods that have already proven to be successful in the warehouse. The growing pressure of logistics chain flows, which are particularly noticeable in the e-commerce sector, has contributed to this change. Direct shipping to the end customer…
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eMarketer focused on southern Europe as a source of growth in its recent report on the explosion of global e-commerce: predicting growth of 13.8% in 2014. In E-commerce Europe’s “Southern Europe B2C E-commerce Report 2013″ Spain tops these southern markets with annual revenue reaching €12,969 million in 2012. Given that e-commerce sales still represent only…
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Approximately one trillion euro: this is the astronomical turnover record that will be achieved in 2014 in global B2C e-commerce according to eMarketer. This spectacular growth is almost completely thanks to rapidly developing emerging markets according to the specialist website. 2014 will be a crucial year for global e-commerce. For the first time, consumers in Asia will…
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Unable to ‘try’ before they buy, consumers would never embrace online clothes shopping – or so many retail analysts once argued. Yet according to yStats, apparel is now the biggest e-commerce sector worldwide, the fastest-growing US e-commerce category, and accounts for more than three-quarters of internet sales in China. With New York Fashion Week in…
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English is the most widely used language in the world – and probably the first language you had your website translated into. While the British market is naturally a destination market to sell to for etailers, let’s not forget another characteristic of the United Kingdom – it is a cosmopolitan country. Some 23% of the…
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In a previous article we looked at the importance of delivery service as a marketing tool in providing ultimate satisfaction for customers. Let’s now have a look at the challenges from a logistical perspective. A study published in 2013 by the consultancy practice Copenhagen Economics (“E-shopper survey”) shows that for most countries questioned, home delivery…
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Shipping is the culmination of the online purchasing process. Consequently, an etailer should keep in mind that this stage embodies all the efforts of the commercial chain, from acquisition to conversion. It should therefore not be left to the end of the process and only looked at from a purely logistical perspective. Shipping should be considered…
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The German economy is often held up as being one of the best performers in Europe – and the e-commerce industry is no exception. The country posts excellent results, both in terms of income as well as key players and even purchasers, who are not afraid to purchase outside of their own borders (cross-border expenditure…
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France is one of the six biggest e-commerce markets in the world and one of the three biggest in Europe. In the first quarter of 2013 it was home to 33 million e-shoppers. So, we can justifiably say that France has huge potential for e-tailers. With that in mind, this market needs to be examined…
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