Cross-border e-commerce players can ship their goods all over the world, putting them in a unique position to interact with many different customs and languages. As a tool for cultural exchange, e-commerce is one of the best. However, to remain as effective as possible, those businesses would be wise to adapt to meet local buyers’…
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E-tailers that partner with logistics providers are able to send their products across borders to consumers all over the world with much greater efficiency. For many companies, the ability these providers have to help navigate customs, expedite shipping, avoid delays and generally streamline processes is invaluable. However, in some cases, e-businesses have to sacrifice some…
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The world of international e-commerce is getting more and more crowded. Increasingly, e-tailers opt to enter the global market and bring their products and services to new regions and consumers. The barriers to entry are gradually getting lower as the world becomes smaller – better transportation, easier communication, more universal transaction and payment methods. Meanwhile, third-party…
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E-tailers that ship internationally have to give careful consideration to the logistics providers and carriers they choose to carry out deliveries. This is true for any e-commerce player, but especially those with a global reach – the larger the scale and the more borders to cross, the more opportunities there are for a delivery to fall…
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While many could conceivably conduct international business without a great fulfillment network, doing so could negatively impact a company’s cost base, performance, competitive advantage and other facets. On the other hand, a broad-reaching fulfillment network brings e-tailers’ products to consumers across the globe, leveraging regional distribution centers and local experience to provide customers with accuracy, transparency…
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In the omnichannel e-commerce world in which we now live, consumers can browse through multiple avenues for goods and place orders. For the foreseeable future, e-tailers will have to balance these channels without compromising service, efficiency, transparency or fulfillment in any single one. This whitepaper seeks to identify the primary challenge omnichannel shoppers present to e-tailers…
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For businesses with their eyes set on the global marketplace, inventory management is key. It is not enough to maintain a single, central warehouse or factory full of products when consumers hail from all over the world – that would require a massive logistical undertaking and drastic shipping costs. Not only that, but it would…
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Part of a company’s success relies on its leaders’ ability to successfully keep the business on the cutting edge. Every industry is advancing more and more rapidly, especially as technology pushes e-tail to new heights. Now that consumers have greater access to companies all over the world, those businesses must rise to the challenge, and that means embracing e-commerce –…
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In order to provide consumers with optimal protection when making online purchases, a detailed legal framework has been created to formalize the rules of online trade. It should not come as a surprise that this new legislation is regularly updated, given the rapid pace at which things evolve in the digital realm. Just last year,…
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In their attempts to satisfy demanding online consumers, many retailers are gradually reaching the limits of what existing supply chains can do. Over the next few years, there will be a strong focus on logistics networks in retail. The key question of whether e-commerce logistics should be kept in-house or outsourced also needs to be answered….
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Ten years ago, it was simpler for marketers to choose the right channels for reaching consumers. Advertising was limited to direct mailing, phone calls, TV and radio commercials, printed media and displays. These days, consumers process over 3,000 brand impressions a day. It’s becoming more difficult for organizations to attract the attention of the consumer,…
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With worldwide revenues from B2C e-commerce estimated to reach almost 1.6 trillion dollar in 2015[1], the rise of e-commerce shows no signs of stopping. In many countries, consumers are becoming seasoned e-shoppers, and this growing maturity brings with it new desires and expectations. At the top of the list are fast delivery and convenience throughout…
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Global e-commerce growth shows no signs of slowing down with online sales predicted to reach 1.92 trillion dollars in 2016. To capitalize on this potential, e-tailers must consider how to create a seamless customer journey for online shoppers in their new markets. Cross-border shoppers spend more According to recent research from the Boston Consulting Group,…
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The strong growth of cross-border e-commerce is creating an unprecedented opportunity for e-tailers. However, an efficient and flexible distribution network is required in order to fully reap the rewards of this growth. The e-tailers that will be successful in the future will be those that are capable of optimizing their distribution networks and challenging the…
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As a result of the ongoing growth in cross-border online shopping, innovations making overseas purchases easier will be prominent among 2015’s e-commerce trends. Almost half of the United Kingdom’s retailers (43%) have reported that 21%-30% of online sales come from international sales (Channel Advisor: Multichannel E-Commerce Study, 2014), while 50% of Mexicans buy from overseas…
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Faced with an increasingly competitive market and a complex and continually changing global supply chain, e-retailers—or e-tailers—are forced to look at ways of enhancing their performance, as seen in our previous article: How smart logistics can keep your e-commerce customers happy. “Big data”—large volumes of unstructured information about customers’ behavior and preferences—as well as relating…
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Vendors, e-tailers and logistics providers are increasingly facing challenges due to technological developments and customer demand. But technology is also offering companies a platform to outpace their competitors on service, quality and price. One major challenge in the e-commerce chain is how to deal with logistics needs. Another challenging aspect for companies is how to…
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Today’s online shoppers have higher expectations than ever before. Consumers want to shop from websites anywhere and at any time, and they want a choice in how products are delivered to them. The need for speed Now, customers want same-day or next-day delivery, and some even want to choose their delivery date. A 2013 Econsultancy…
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Accurate order fulfillment is vital if companies are to compete effectively in today’s challenging retail environment and keep their customers happy. Rising demand in the e-commerce world and pressure for faster deliveries can lead to short-cuts in the fulfillment process and increased errors, such as improperly identified orders; mislabelling; and picking/packing the wrong products or…
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Eighty percent of consumer complaints about online shopping relate to logistics, with high shipping costs (62%) and late delivery (39%) the top two gripes (Ernst & Young). Added to that, logistical difficulties rank among e-tailers’ biggest concerns about conducting e-commerce abroad, according to digital marketing blog Econsultancy. A reputable, international logistics partner unburdens them of…
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Almost 380 billion letters are sent every year and air mail plays an essential role in their delivery, according to the International Air Transport Association. Since 1911, the Designated Postal Operators (DO’s) of the world have counted on the airlines to provide fast and reliable services for their mail products. Naturally airlines are also keen…
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In the world of e-commerce delivery, the featureless brown package is becoming a rarity as boxes in a range of colourful designs increasingly land on shoppers’ doormats. Protecting goods from the stresses and strains of storage, distribution and delivery, has been a priority in the mail-order business ever since Pryce Pryce-Jones pioneered the concept in…
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