Landmark Global COVID 19 FAQ’s

North America

Is Landmark still operating in all US & Canadian facilities?

Yes, we are operating in all US & Canadian facilities.

 

Is Landmark considered an essential service?

Absolutely! While US, Canadian, and households worldwide are recommended to practice “safe at home”, the delivery service we provide to our customers and community is more important than ever and Landmark is considered an essential service.

 

Will my international shipments experience any delays?

Shipments will experience delays that vary by country. Tracking is still in place, so you can follow your orders and manage delays.

 

Is anything going to change with the routing of my packages?

We are responding to this fluid situation on a daily basis, many times that means routing changes. Rest assured, we are always searching for the best way to mitigate delays and plan for anticipated changes.

 

If I need to change my pick-up schedule, how do I do that?

Contact your client services rep, or send an email to clientservices@landmarkglobal.com.

 

Is Landmark taking all necessary precautions required by the local health authorities?

Yes, we take it very seriously and are practicing social distancing – work from home (where possible) and abide by all recommended health and safety precautions. For more information and to read about these guidelines visit the links at the bottom of this page.

 

Do Landmark delivery partners follow the 'no touch' policy recommended by the CDC?

Yes all of our delivery partners do so.

 

Are any countries completely shut down?

No major lanes have been suspended at this time; all remain open with delays to be expected. We have had to suspend service to selected Rest of World markets. Please contact your Landmark representative for details.

 

Is there a cost increase or surcharge to my 2020 rates?

In some areas we are required to implement a COVID-19 surcharge to offset some of the increased costs our network is experiencing. Your sales representative will have a full list of affected lanes and surcharges.

 

Are any of your questions not answered above?

Please submit your question via email to clientservices@landmarkglobal.com.

 
EU/UK & Asia

Is Landmark Global still operating in Europe & Asia?

Yes, we are still operating in the EU and Asia. At this moment, all our hubs are still active and working.

 

Is Landmark Global an essential service in Europe & Asia?

Absolutely! While majority of European & Asian households are recommended to practice ”safe at home”, the delivery service we provide to our customers and community is more important than ever. Landmark Global and our parent company bpost are both considered as an essential service.

 

Will my international shipments experience any delays?

Most likely, but the delay will vary from country to country.

Due to the suspension of airline flights to a number of international destinations, Landmark Global is no longer able to meet all of its contractual obligations and we are talking about a few days of delay depending on the country. Based on your choice of service, tracking is still available, so you can follow your orders all the way to your customer’s door. We ensure you to closely follow-up the situation and can reassure you that we are looking continuously for alternatives to limit the impact on your shipments.

 

Is anything going to change with the routing of my packages?

We are responding to this fluid situation on a daily basis, many times that means routing changes. Rest assured, we are always searching for the best way to mitigate delays and plan for anticipated changes.

 

If I need to change my pick-up schedule, how do I do that?

Please contact your service manager, or send an email to:

 

Are any countries completely shut down?

To have a view on the latest information regarding specific destinations, you will receive from your account and/or services manager frequent updates. Should you have any specific urgent requests, we are available to help you so please contact your account and/or service manager.

 

Is there a cost increase or surcharge to my 2020 rates?

In some areas we are required to implement a COVID 19 surcharge to offset some of the increased costs our network is experiencing. Your sales representative will have a full list of affected lanes and surcharges.

 

Are any of your questions not answered above?

Please submit your question via email to:

 

For more information on COVID-19 below are some resources for you.

WHO
https://www.who.int/

CDC and US Public Health
https://www.coronavirus.gov/

Government of Canada
https://www.canada.ca/en/public-health/services/diseases/coronavirus-disease-covid-19.html