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LG Article Beeld UK New Customer One Choice Apparel

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Faster deliveries and less returns for One Choice Apparel

20 June 2022 | 4 minutes read

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One Choice Apparel saw its online business grow steadily over the last years. Hick-ups in the logistic part of their supply chain made them shift to Landmark Global to deliver all products in the UK home market and abroad. This led to faster deliveries, less returns and complaints, helping them to boost their business significantly.

Since starting its online sustainable garment collection business back in 2018, UK based One Choice Apparel has been growing substantially, having a revenue of about $500,000 today.

Faltering logistics led to frustration, loss of business and dissatisfied customers

Getting all goods delivered on time to a growing international customer base is crucial to keeping an e-commerce profitable and running smoothly. However, One Choice Apparel found that their initial logistics partner was systematically exceeding agreed delivery times. They also saw a large number of products returned for no apparent reason. Contact with the logistic provider's customer service was difficult and questions remained unanswered too often. These problems were not beneficial to customer satisfaction and jeopardised the growth of the business.

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A fit for purpose solution focusing on One Choice Apparel’s needs

Landmark Global analysed the issues One Choice Apparal was dealing with and came up with a fit for purpose solution. More specifically we added a logistics module to their e-commerce platform to integrate ordering and shipping information within one smooth flow.

“The onboarding process was simple and straightforward. The ongoing support from Landmark Global along with their customer service team is excellent.”

Jack Sandford, founder of One Choice Apparel

Business boost and happier customers: check!

After taking over logistics we managed to have a positive impact on One Choice Apparel’s business. Transit times were decreased as well as the amount of Customer Service enquiries, at a more competitive pricing. This led to 150% growth in international sales, especially to the EU. In order to simplify the overall management of logistics, the e-retailer decided to entrust Landmark Global with the domestic UK logistics as well. This way all logistics are managed by one efficient partner who proactively supports One Choice Apparel in optimising its customer service.

Improved warehouse management as a nice side effect

On top of improving customer service Landmark Global also managed to optimise One Choice Apparel’s warehouse management thanks to a flexible collection schedule allowing for a better management of warehouse space. A nice extra benefit for the customer.

Looking into improving logistics will optimise your e-commerce substantially

Although good quality products are at the core of a successful business, a sub-standard customer service will prove detrimental. That is why it is worth taking a critical look at the added value of your logistics partner and see to what extent it decreases or improves customer service and satisfaction. At Landmark Global we are happy to look into what can help you improve your logistic service and overal business success.

“Our customers are getting a very good delivery service, which helps free us up to concentrate on growing the business as we know our shipping is left in capable hands.”

Jack Sandford, founder of One Choice Apparel

How are you using the emerging technology to support the retail growth?

We have an in house software called Mercury which is at the centre of everything we do. Logistics and cross-border provision of data from our customers is more important than ever and we pride ourselves in having software solutions that help retailers move their orders across borders into international markets. Through one simple integration, retailers can access a suite of Landmark Global services. Our software is connected to most of the e-commerce platforms which means that the development time for retailers to access Landmark Global is minimal.

Open your world

Landmark Global is the trusted international logistics partner that powers your e-commerce growth. Reaching up to 220 destinations, our services include international parcel delivery, customs clearance solutions and returns management. It’s our business to deliver your promise, wherever, whenever.

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