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Thought Leadership: In-House vs. Outsourced Brokerage

06 October 2025 | 4 minutes read

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In-House vs. Outsourced Brokerage

Ryan Drouillard

Senior Vice-president Customer Experience

The Dilemma – Control vs. Convenience

For many global shippers, customs clearance is an invisible step in the supply chain—until something goes wrong. Delays at the border, surprise duties, non-compliance fines, and a lack of visibility can derail deliveries and damage customer satisfaction. At the heart of these issues lies a fundamental decision: Do you build an in-house customs brokerage capability or outsource to a third-party provider?

This choice is often framed as a matter of cost or scale. But in today’s trade environment—marked by post-Brexit complexities, increasing de minimis thresholds, stricter VAT enforcement, and rising consumer expectations—control, speed, and regulatory alignment matter more than ever.

Overview – Understanding What’s at Stake

In 2025, over 65% of eCommerce buyers surveyed in North America listed customs-related delivery delays as one of their top three frustrations when ordering internationally (Source: Visigistics Global Trade Survey, 2025). Yet many companies still treat brokerage as a back-office function rather than a strategic enabler.

This piece explores common myths surrounding in-house brokerage versus outsourced models—and why the former is not only viable but often essential for reducing friction, gaining visibility, and increasing speed to market.

7 Common Myths About In-House Customs Brokerage

Myth 1: In-house brokerage is too expensive to build.

Truth: Companies that bring brokerage in-house typically reduce total landed cost by 8–12% through faster clearance and fewer penalty fees.
(Source: KPMG Global Trade Compliance Benchmark Report, 2024)

Myth 2: You need a large team to manage in-house brokerage.

Truth: With modern API integrations, lean teams can manage high volumes across multiple markets with centralized dashboards and auto-flagged exceptions.
(Source: Descartes Global Trade Trends, 2024)

Myth 3: Outsourced providers are more compliant with changing regulations.

Truth: In-house teams tied to internal systems are 30% faster at adjusting to new trade rules compared to outsourced partners bound by fixed SLAs.
(Source: PwC Customs Agility Index, 2025)

Myth 4: Outsourcing improves international coverage.

Truth: In-house models supported by regional specialists outperform in outsourced models by 2x when handling non-standard import entries or multi-leg shipments.
(Source: Australia Post eCommerce Insights, 2024)

Myth 5: In-house teams lack real-time visibility.

Truth: Modern in-house brokerage tools offer 95%+ real-time clearance visibility, compared to just 68% in outsourced systems.
(Source: Chain.io Benchmark Study, 2024)

Myth 6: Brokers must be on-site to be effective.

Truth: Centralized virtual brokerage teams using AI-assisted classification reduce documentation errors by 37%, even when remote.
(Source: Gartner Logistics Tech Forecast, 2025)

Myth 7: It’s impossible to scale an in-house brokerage team globally.

Truth: Modular models allow companies to scale brokerage support in regional hubs, achieving up to 35% faster onboarding of new trade lanes.
(Source: Accenture Trade Operations Review, 2024)

Outsourcing customs brokerage may offer convenience—but in a global environment where agility, transparency, and compliance are paramount, in-house brokerage isn’t a burden—it’s a strategic advantage.

Reinforcement – The Truth, and What We Offer

  

MythTruthHow We Help
In-house brokerage is too expensive to implement.In reality, companies that bring brokerage in-house typically reduce their total landed costs by 8–12% through faster clearance times and fewer penalty fees.We provide cost modeling tools and a step-by-step implementation roadmap to ensure your in-house transition is financially sound.
Managing an in-house team is overly complex and resource-intensive.Lean, centralized teams using automation and integrated platforms can efficiently manage high volumes with minimal headcount.Our integrated brokerage technology platform automates key workflows, helping you do more with less.
Outsourced providers are better equipped to handle regulatory changes.In-house teams are typically 30% faster in adapting to new trade rules, thanks to their direct access to internal systems and workflows.We offer proactive regulatory updates and localized compliance support to keep your operations aligned with evolving laws.
Outsourcing provides superior international coverage.In-house models supported by regional specialists often outperform outsourced partners, especially in managing non-standard shipments or complex, multi-leg freight.Our on-call network of regional customs experts and escalation support ensures consistent coverage across key global trade lanes.
In-house teams lack real-time shipment visibility.Modern in-house brokerage platforms now offer over 95% real-time visibility into customs clearance status, far surpassing outsourced solutions.We integrate real-time API dashboards that provide full transparency into clearance, status updates, and exceptions.
Brokers need to be physically on-site to be effective.Remote brokerage teams using AI-powered classification tools have been shown to reduce documentation errors by up to 37%.We help you establish and train a virtual brokerage team equipped with cutting-edge tools for accurate, remote operations.
In-house brokerage can't scale across multiple markets.With the right model, companies can scale brokerage operations regionally and onboard new trade lanes up to 35% faster.We design scalable, modular brokerage frameworks that allow you to expand intelligently, without compromising compliance or service levels.

 

Final Thought

At Landmark Global, our customs and trade advisory team works hand-in-hand with clients to build flexible, scalable in-house brokerage models that give you the control you need without the overhead you fear. Whether you're launching in North America or navigating post-Brexit complexities, we’re here to help you simplify trade, ensure compliance, and keep your promises to customers.

Let’s build smarter borders—together.