Do you handle customs clearance for returned items?

Yes, we are specialists in international returns and have in-house customs clearance expertise. We handle all necessary customs declarations and data, including managing duty drawback programs, to ensure your returned goods cross borders efficiently.

Are your returns management services suitable for international e-commerce?

Absolutely. Our services are built for international e-commerce. We have the global infrastructure and customs knowledge to manage returns from any country we operate in. We can route returns back to your warehouse, a 3PL, or a regional consolidation hub to be resold in-country, saving you shipping costs and simplifying your global operations.

How does Landmark Global's returns management service improve the customer experience?

We provide a fully configurable, white-label returns portal (Mercury) that integrates seamlessly into your brand's environment. This gives your customers an intuitive, self-service way to generate return labels, submit customs declarations, and choose from multiple convenient return methods (like 150,000 drop-off locations, lockers, or home pickup), all while receiving mobile-friendly tracking notifications.

What does Landmark Global offer for returns management?

Landmark Global provides seamless returns management solutions that are easy to implement and cost-effective, including an online returns portal and worldwide network for efficient returns handling.

Will the parcel be tracked at all times during its return?

Yes, we provide full tracking of return shipments so that you can keep up to date with their status throughout the process.

Does Landmark Global handle returns online?

Yes, in order to make returns processes as quick and simple as possible, Landmark offers an online returns portal Mercury. Combined with a vast worldwide network, this is an efficient and safe solution.

Can Landmark Global handle international returns?

Yes, Landmark Global specialize in international returns, with knowledge of customs regulations and logistic requirements in various countries to efficiently manage returned packages.

Returns Management Services For E-commerce

Flexible returns management services

Turn returns into a smooth, dependable part of your customer experience. From international shipments to domestic networks, Landmark Global delivers transparent, efficient, and scalable returns management

Let's talk!

Cross-Border

Returns Features

Handling returns across borders can be tricky; but with Landmark Global, it doesn’t have to be. Our cross-border returns solutions make it easy for your customers to send items back hassle-free, while giving you full control and visibility every step of the way. From streamlined international returns to dedicated local return hubs, we help you turn returns into a smooth, efficient part of your customer experience.

Easy International Returns
We offer pre-labeled, trackable returns from Canada, the U.S., Europe, and other countries, routed back through our global network.
Local Return Hubs
With local hubs, customers can return items domestically, helping you get products back faster through consolidated returns.
Returns Visibility
End-to-end tracking ensures both customers and support teams can monitor return status in real time.
Flexible Labeling Options
Choose from paperless returns, pre-printed labels, or customer-generated options tailored to your needs.

CA Domestic

Returns Features

Handling returns within Canada can be a challenge, but Landmark Global makes it simple for you and your customers. Our local returns solutions offer a seamless experience with full visibility, cost savings, and flexible options tailored to your business.

Local Returns Portal
A Canadian-branded return experience makes returns simple and accessible for your customers.
Consolidated Returns & Transport
Collect returns at hubs and efficiently transport them to your distribution center, cutting costs and speeding handling.
Full Visibility & Integration
Track returns end-to-end with real-time updates integrated into your customer service systems.
Flexible Labels & Drop-Offs
Provide online label creation with authorization numbers and access to a broad network of drop-off points.
Local Return Address & Reship/Restock
Use local return addresses to cut shipping time and costs, while managing reships and restocks efficiently.
Duty Drawback & Verification
Maximize savings with duty drawback programs, credits, and thorough content verification.

Learn more about international returns

US Domestic

Returns Features

Handling returns shouldn’t be complicated; for you or your customers. Landmark Global’s US domestic returns solutions make the process simple and hassle-free. With prepaid labels, centralized hubs, and flexible technology, you get full control and clear visibility, turning returns into a positive part of the customer experience.

Pre-Paid Return Labels
Make returns easy and frictionless with ready-to-go labels included in each shipment.
Domestic Returns Hub
Centralized processing hubs allow for faster returns handling and better inventory control.
API-Driven Returns Portal
An Application Programming Interface (API) lets you embed a branded, seamless, and trackable returns experience directly into your website or app.
Scalable Returns Management
From low-return categories to high-volume fashion or electronics—our systems can flex with you.

What do consumers expect from ecommerce returns solutions?

Simple returns process

even same day

Faster refunds

even same day

Local returns

to reduce time and cost

Free returns

valued as important by 78% of consumers

Updates

via email or SMS on key return milestones

Convenience

including collection from home

No geographical barriers

to return items

Sustainable

options to reduce carbon footprint

Longer windows

95% of consumers return within a week

What sets us apart?

Flexible routing, in-house trade expertise and global consolidation help retailers reduce costs and turn reverse logistics into a loyalty driver.

Global, convenient first-mile network

150,000 drop-off locations near your consumers

White-label portal tailored to your brand

Fully configurable to meet both retailer control and consumer ease

Full end-to-end tracking

Live updates and reporting for retailers, on-demand, mobile-friendly notifications for consumers

In-country consolidation

Local hubs free of duties and taxes to reduce shipping costs and carbon footprint

Flexible last mile

Choice of drop-off methods for consumers & flexible logistics configurations for retailers

In-house customs clearance

Duty drawback, credits program and reporting handling all data safely

Other services provided by Landmark Global include

Frequently Asked Questions

Yes, we are specialists in international returns and have in-house customs clearance expertise. We handle all necessary customs declarations and data, including managing duty drawback programs, to ensure your returned goods cross borders efficiently.
Absolutely. Our services are built for international e-commerce. We have the global infrastructure and customs knowledge to manage returns from any country we operate in. We can route returns back to your warehouse, a 3PL, or a regional consolidation hub to be resold in-country, saving you shipping costs and simplifying your global operations.
We provide a fully configurable, white-label returns portal (Mercury) that integrates seamlessly into your brand's environment. This gives your customers an intuitive, self-service way to generate return labels, submit customs declarations, and choose from multiple convenient return methods (like 150,000 drop-off locations, lockers, or home pickup), all while receiving mobile-friendly tracking notifications.
Landmark Global provides seamless returns management solutions that are easy to implement and cost-effective, including an online returns portal and worldwide network for efficient returns handling.
Yes, we provide full tracking of return shipments so that you can keep up to date with their status throughout the process.
Yes, in order to make returns processes as quick and simple as possible, Landmark offers an online returns portal Mercury. Combined with a vast worldwide network, this is an efficient and safe solution.
Yes, Landmark Global specialize in international returns, with knowledge of customs regulations and logistic requirements in various countries to efficiently manage returned packages.