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Issues with your parcel?
As a delivery service provider, we handle shipments based on the information and instructions provided by the sender - the e-shop where you placed your order.
We kindly advise you to contact the e-shop directly or check our FAQs below.
Frequently Asked Questions
How can I track my shipment?
You can track your shipment using our online tracking tool. Simply enter your Landmark Tracking Number (LTN) – Landmark's unique identifier created for every parcel to monitor its full journey. You usually receive the LTN from your merchant; using it here gives you real-time updates on your shipment's status.
Example of Landmark Tracking Number (LTN): LTN62000715
What is your policy on lost or damaged packages?
If your package is lost or damaged, please contact your seller. They will be able to provide you with the most accurate information, initiate any necessary investigations, and liaise with us if needed.
Can I change my delivery address after my shipment has been sent?
Address changes are possible but are subject to the shipping stage of your package: if the item has already been processed (i.e. has a label), you can no longer request an address change. Please contact our customer service team for further details.
What should I do if I receive the wrong item?
If you receive an incorrect item, please contact your seller. They will be able to provide you with the most accurate information, initiate any necessary investigations, and liaise with us if needed.
How long does the delivery take?
Delivery times vary depending on the service chosen and the destination.
What should I do if I miss my delivery?
If you miss your delivery, please follow the instructions provided by the delivery driver or contact our customer service team to reschedule or arrange for pickup. Please note that not all shipping services offer redelivery or pickup for shipments.
Do you offer insurance for shipments?
We only offer insurance options to our direct customers - the e-shops where you placed your order.
How can I contact customer service?
How can I set up a business account or inquire about Landmark services?
For more information on account setup and benefits, please fill in our business inquiry form and our teams will contact you as soon as possible.
Still wish to get in touch?
Please send an email with your tracking number (if available) and any relevant shipment details so we can assist you more effectively.