Do you handle customs clearance for returned items?

Yes, we are specialists in international returns and have in-house customs clearance expertise. We handle all necessary customs declarations and data, including managing duty drawback programs, to ensure your returned goods cross borders efficiently.

Are your returns management services suitable for international e-commerce?

Absolutely. Our services are built for international e-commerce. We have the global infrastructure and customs knowledge to manage returns from any country we operate in. We can route returns back to your warehouse, a 3PL, or a regional consolidation hub to be resold in-country, saving you shipping costs and simplifying your global operations.

How does Landmark Global's returns management service improve the customer experience?

We provide a fully configurable, white-label returns portal (Mercury) that integrates seamlessly into your brand's environment. This gives your customers an intuitive, self-service way to generate return labels, submit customs declarations, and choose from multiple convenient return methods (like 150,000 drop-off locations, lockers, or home pickup), all while receiving mobile-friendly tracking notifications.

What does Landmark Global offer for returns management?

Landmark Global provides seamless returns management solutions that are easy to implement and cost-effective, including an online returns portal and worldwide network for efficient returns handling.

Will the parcel be tracked at all times during its return?

Yes, we provide full tracking of return shipments so that you can keep up to date with their status throughout the process.

Does Landmark Global handle returns online?

Yes, in order to make returns processes as quick and simple as possible, Landmark offers an online returns portal Mercury. Combined with a vast worldwide network, this is an efficient and safe solution.

Can Landmark Global handle international returns?

Yes, Landmark Global specialize in international returns, with knowledge of customs regulations and logistic requirements in various countries to efficiently manage returned packages.

Flexible returns management services

Landmark Global provides full-service international returns to reduce costs and protect resale value. Our configurable returns portal integrates into your brand so shoppers can generate return labels, submit customs declarations, and choose a return method. We handle first mile, customs clearance, and delivery to your warehouse, 3PL, or hub.

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What sets us apart?

Flexible routing, in-house trade expertise and global consolidation help retailers reduce costs and turn reverse logistics into a loyalty driver.

Global, convenient first-mile network

150,000 drop-off locations near your consumers

White-label portal tailored to your brand

Fully configurable to meet both retailer control and consumer ease

Full end-to-end tracking

Live updates and reporting for retailers, on-demand, mobile-friendly notifications for consumers

In-country consolidation

Local hubs free of duties and taxes to reduce shipping costs and carbon footprint

Flexible last mile

Choice of drop-off methods for consumers & flexible logistics configurations for retailers

In-house customs clearance

Duty drawback, credits program and reporting handling all data safely

Simplifying international returns

A returns management solution built for cross-border ecommerce, combining local drop-off networks, end-to-end visibility and in-country consolidation to reduce costs, accelerate refunds and improve customer experience at scale.

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What do consumers expect from ecommerce returns solutions?

Simple returns process

even same day

Faster refunds

even same day

Local returns

to reduce time and cost

Free returns

valued as important by 78% of consumers

Updates

via email or SMS on key return milestones

Convenience

including collection from home

No geographical barriers

to return items

Sustainable

options to reduce carbon footprint

Longer windows

95% of consumers return within a week

Introducing

International returns

Looking to expand your business to a foreign market but not sure whether to fully commit and build an infrastructure of your own?

At Landmark Global, we don’t only specialize in domestic returns. We have knowledge of the customs regulations and logistic requirements in every country we operate in, while our infrastructure enables us to deliver returned packages efficiently.

In some countries, we operate with our own network and provide added value services. We also offer in-country returns to save you shipping cost and resell in-country. Want your returns shipped to a third country? We take care of it for you.

Talk to one of our experts about international returns

Other services provided by Landmark Global include:

Frequently asked questions:

Yes, we are specialists in international returns and have in-house customs clearance expertise. We handle all necessary customs declarations and data, including managing duty drawback programs, to ensure your returned goods cross borders efficiently.
Absolutely. Our services are built for international e-commerce. We have the global infrastructure and customs knowledge to manage returns from any country we operate in. We can route returns back to your warehouse, a 3PL, or a regional consolidation hub to be resold in-country, saving you shipping costs and simplifying your global operations.
We provide a fully configurable, white-label returns portal (Mercury) that integrates seamlessly into your brand's environment. This gives your customers an intuitive, self-service way to generate return labels, submit customs declarations, and choose from multiple convenient return methods (like 150,000 drop-off locations, lockers, or home pickup), all while receiving mobile-friendly tracking notifications.
Landmark Global provides seamless returns management solutions that are easy to implement and cost-effective, including an online returns portal and worldwide network for efficient returns handling.
Yes, we provide full tracking of return shipments so that you can keep up to date with their status throughout the process.
Yes, in order to make returns processes as quick and simple as possible, Landmark offers an online returns portal Mercury. Combined with a vast worldwide network, this is an efficient and safe solution.
Yes, Landmark Global specialize in international returns, with knowledge of customs regulations and logistic requirements in various countries to efficiently manage returned packages.