Flexible Returns Management Services
Landmark Global provides full-service international returns, enabling retailers to manage reverse logistics efficiently while reducing costs and protecting resale value. Our configurable returns portal integrates with your brand, allowing shoppers to generate return labels, submit customs declarations, and choose a return method. We handle the first mile, customs clearance, and delivery to your warehouse, 3PL, or hub.
What sets us apart?
Flexible routing, in‑house trade expertise and global consolidation deliver smarter reverse logistics operations that reduce costs and increase loyalty.
Global, convenient first-mile network
150,000 drop-off locations near your consumers
White-label portal tailored to your brand
Fully configurable to meet both retailer control and consumer ease
Full end-to-end tracking
Live updates and reporting on returns for retailers, on-demand, mobile-friendly notifications for consumers
In-country consolidation
Local hubs free of duties and taxes to reduce shipping costs and carbon footprint
Flexible last mile
Choice of drop-off methods for consumers & flexible logistics configurations for retailers
In-house customs clearance
Duty drawback, credits program and reporting handling all data safely
Simplifying international returns management
A returns management solution built for cross‑border ecommerce, combining local drop‑off networks, end‑to‑end visibility and in‑country consolidation to optimize your reverse logistics flows.
What do consumers expect from ecommerce returns solutions?
Simple returns processeven same day | Faster refundseven same day | Local returnsto reduce time and cost |
Free returnsvalued as important by 78% of consumers | Updatesvia email or SMS on key return milestones | Convenienceincluding collection from home |
No geographical barriersto return items | Sustainableoptions to reduce carbon footprint | Longer windows95% of consumers return within a week |
International returns
Looking to expand your business to a foreign market but not sure whether to fully commit and build an infrastructure of your own?
At Landmark Global, we don’t only specialize in domestic returns. We apply deep customs regulations expertise and international reverse logistics capabilities to deliver returned packages efficiently.
In some countries, we operate with our own network and provide added-value services. We also offer in-country returns to save you shipping costs and resell in-country. Want your returns shipped to a third country? We take care of it for you.
Other services provided by Landmark Global include:
Frequently asked questions:
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Yes, we are specialists in international returns and have in-house customs clearance expertise. We handle all necessary customs declarations and data, including managing duty drawback programs, to ensure your returned goods cross borders efficiently.
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Absolutely. Our services are built for international e-commerce. We have the global infrastructure and customs expertise to manage returns from any country in which we operate. We can route returns back to your warehouse, a 3PL, or a regional consolidation hub to be resold in-country, saving you shipping costs and simplifying your global operations.
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We provide a fully configurable, white-label returns portal (Mercury) that integrates seamlessly into your brand's environment. This gives your customers an intuitive, self-service way to generate return labels, submit customs declarations, and choose from multiple convenient return methods (like 150,000 drop-off locations, lockers, or home pickup), all while receiving mobile-friendly tracking notifications.
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Landmark Global provides seamless returns management solutions that are easy to implement and cost-effective, including an online returns portal and worldwide network for efficient returns handling.
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Yes, we provide full tracking of return shipments so that you can keep up to date with their status throughout the process.
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Yes, in order to make returns processes as quick and simple as possible, Landmark offers an online returns portal Mercury. Combined with a vast worldwide network, this is an efficient and safe solution.
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Yes, Landmark Global specialize in international returns, with knowledge of customs regulations and logistic requirements in various countries to efficiently manage returned packages.
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