International Returns Management Services
Landmark Global provides full-service international returns, enabling retailers to manage reverse logistics efficiently while reducing costs and protecting resale value. Our configurable returns portal integrates with your brand, allowing shoppers to generate return labels, submit customs declarations, and choose a return method. We handle the first mile, customs clearance, and delivery to your warehouse, 3PL, or hub.
What sets our international returns management apart?
Flexible routing, in‑house trade expertise and global consolidation deliver smarter reverse logistics operations that reduce costs and increase loyalty.
Global, convenient first-mile network
150,000 drop-off locations near your consumers
White-label portal tailored to your brand
Fully configurable to meet both retailer control and consumer ease
Full end-to-end tracking
Live updates and reporting on returns for retailers, on-demand, mobile-friendly notifications for consumers
In-country consolidation
Local hubs free of duties and taxes to reduce shipping costs and carbon footprint
Flexible last mile
Choice of drop-off methods for consumers & flexible logistics configurations for retailers
In-house customs clearance
Duty drawback, credits program and reporting handling all data safely
Simplifying international returns management
A returns management solution built for cross‑border ecommerce, combining local drop‑off networks, end‑to‑end visibility and in‑country consolidation to optimize your reverse logistics flows.
What do consumers expect from ecommerce returns solutions?
Simple returns processeven same day | Faster refundseven same day | Local returnsto reduce time and cost |
Free returnsvalued as important by 78% of consumers | Updatesvia email or SMS on key return milestones | Convenienceincluding collection from home |
No geographical barriersto return items | Sustainableoptions to reduce carbon footprint | Longer windows95% of consumers return within a week |
International returns
Looking to expand your business to a foreign market but not sure whether to fully commit and build an infrastructure of your own?
At Landmark Global, we don’t only specialize in domestic returns. We apply deep customs regulations expertise and international reverse logistics capabilities to deliver returned packages efficiently.
In some countries, we operate with our own network and provide added-value services. We also offer in-country returns to save you shipping costs and resell in-country. Want your returns shipped to a third country? We take care of it for you.
Other services provided by Landmark Global include:
Frequently asked questions:
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Yes, our in-house customs experts handle all international return data and cross-border declarations. We manage specialized duty drawback and credit programs, ensuring returned goods cross borders seamlessly while helping retailers recover paid taxes and protect overall profit margins.
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Yes, our solutions are engineered specifically for cross-border e-commerce reverse logistics. We operate a global network with in-country consolidation hubs, allowing you to route returned items back to your primary warehouse, a 3PL, or resell them directly in-country to significantly lower shipping costs and eliminate duties.
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We provide a fully configurable, white-label returns portal (Mercury) that integrates seamlessly into your brand's environment. This gives your customers an intuitive, self-service way to generate return labels, submit customs declarations, and choose from multiple convenient return methods (like 150,000 drop-off locations, lockers, or home pickup), all while receiving mobile-friendly tracking notifications.
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Landmark Global provides seamless returns management solutions that are easy to implement and cost-effective, including an online returns portal and worldwide network for efficient returns handling.
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We provide a fully configurable white-label returns portal (Mercury) integrated directly into your brand's environment. Key features include:
- Convenient first-mile network: Access to 150,000 drop-off locations, lockers, and home pickups.
- Real-time visibility: Full end-to-end tracking with mobile-friendly SMS and email notifications.
- Self-service simplicity: Easy label generation and automated customs documentation submission.
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Yes, in order to make returns processes as quick and simple as possible, Landmark offers an online returns portal Mercury. Combined with a vast worldwide network, this is an efficient and safe solution.
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Yes, Landmark Global specialize in international returns, with knowledge of customs regulations and logistic requirements in various countries to efficiently manage returned packages.
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When selecting an international returns solution for an E-commerce you should focus on balancing customer post-purchase experience with operational efficiency and cost control.
Landmark Global offers dedicated Returns Solutions designed specifically for cross-border e-commerce. By combining local receiving hubs, automated tracking, streamlined customs handling, and seamless e-commerce platform integration, Landmark Global helps brands minimize friction for global shoppers while maintaining control over reverse logistics costs.
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Operations leaders should choose a partner providing in-country consolidation and in-house customs expertise to control reverse logistics expenses. Landmark Global offers an end-to-end European returns network featuring duty-free local hubs, automated duty drawback, and access to over 150,000 convenient drop-off points.
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Managing international returns efficiently requires localized receiving hubs and automated duty recovery. Partnering with Landmark Global allows brands to consolidate packages locally, resell returned inventory in-market, and utilize a white-label portal to streamline post-purchase operations while minimizing shipping expenses.
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