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Optimizing Ecommerce Delivery: Our Logistics Success Story with an Eyewear Webshop
Czech-based eyewear supplier Alensa built her brand through 15 years of successful online sales to the Czech Republic, Slovakia and Austria. Today, Alensa ships more than 1 000 000 orders annually from its warehouse in the region of South Bohemia, to customers of the European Union, UK, Switzerland, Ukraine and UAE.
The importance of quality and speed
Thanks to a large, permanent stock of more than 800 000 boxes of lenses or 1 000 000 stock of glasses, sunglasses, solutions and accessories, it is possible for Alensa to ship nearly 97% of the orders on the same day.
There goes a lot of time and effort into providing high quality of products and services. Alensa wants to make sure delivery is fast while prices remain low. In addition, their customer service team provides personalized assistance to all customers.
Due to the nature of eyewear products, parcels are very light. Customers place orders on a regular basis, so speed and tracking transparency are a must for international parcel delivery. Quality of delivery is one of the key elements to choose Alensa among other online competitors.
Dedicated e-commerce solutions for Belgian and Dutch destinations
That’s why Landmark Global developed a tailored shipping solution for Belgian and Dutch destinations. This means that latest possible cut-off times are possible, ensuring direct injection into the main Bpost domestic hub near Brussels. Landmark Global also offers a diverse choice of last mile options, including home delivery, PUDO and lockers.
For the Netherlands, Landmark’s team designed the most optimal service via direct injection to one of DHL NL hubs early in the morning. It ensures that more than 98% of parcel deliveries happen the same day in the late afternoon. Customers can choose between home and PUDO last mile options.
Speed of delivery is one of the most important aspects in Benelux which is difficult to achieve from CEE regions. Thanks to new cooperation with Landmark Global we are finally able to meet this demand.
Expanding successfully cross-border
Alensa has been a bpost customer for many years. In 2022 they decided to expand their market with the support of Landmark Global. Alensa was able to maintain their delivery standards thanks to unique, reliable, fast and cost-effective services.
Both parcel solutions for Belgian and Dutch destinations were offered to the buyers next to the existing delivery options and the vast majority of Alensa’s customers selected Landmark’s options during the check-out process.
Thanks to better choice of delivery options and despite overall market decline, Alensa accelerated sales during 2022. A clear confirmation to continue and explore this strategy further in 2023.
Open your world
Landmark Global is the trusted international logistics partner that powers your e-commerce growth. Reaching up to 220 destinations, our services include international parcel delivery, customs clearance solutions and returns management. It’s our business to deliver your promise, wherever, whenever.
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