Flexible Returns Management Services
Landmark Global provides full-service international returns management designed to reduce costs, protect resale value and enhance customer experience. Our configurable returns portal integrates seamlessly into your brand environment, giving consumers an intuitive way to generate return labels, submit customs declarations and choose from multiple return methods.
Behind the scenes, we handle everything: label generation, first-mile transport, customs clearance and final-mile delivery whether that's back to your warehouse, your 3PL or a regional consolidation hub.
What sets us apart?
Global, convenient first-mile network
150,000 drop-off locations near your consumers
White-label portal tailored to your brand
Fully configurable to meet both retailer control and consumer ease
Full end-to-end tracking
Live updates and reporting for retailers, on-demand, mobile-friendly notifications for consumers
In-country consolidation
Local hubs free of duties and taxes to reduce shipping costs and carbon footprint
Flexible last mile
Choice of drop-off methods for consumers & flexible logistics configurations for retailers
In-house customs clearance
Duty drawback, credits program and reporting handling all data safely
How We Simplify International Returns
Download our one-pager to see how Landmark Global streamlines international returns.
Branded portals, flexible routing and global consolidation help retailers like you reduce costs and turn reverse logistics into a loyalty driver.
What do consumers expect from e-commerce returns solutions?
A Branded Returns Portal That Works for Everyone
Seamless for consumers. Insightful for retailers.
Our branded returns portal makes the post-purchase experience feel like an extension of your store. End consumers enjoy full autonomy, from label creation to tracking, while you gain real-time visibility on return volumes, reasons and inventory flow. Fewer service tickets, faster resale, smarter decisions.
Consumers stay within your brand environment throughout the return process, using a fully branded interface that mirrors your store experience.
Retailers maintain strong brand consistency through a highly configurable front-end experience tailored to their identity.
Consumers generate return labels, complete customs forms, and submit return reasons independently—no need to contact customer support.
Retailers reduce customer service workload thanks to greater end-consumer autonomy, lowering “how to return” and refund inquiries.
Consumers choose the return method that suits them best, including lockers, drop-off points, or home pickup.
Retailers access integrated software and reverse logistics solutions covering multiple countries, simplifying returns management globally.
Consumers know exactly what they’re returning, how much they’ll be refunded, and can track the parcel on desktop or mobile.
Retailers gain comprehensive reporting and data analytics on returns, consumer behavior, and carriers to inform strategic decisions.
International Returns Management
At Landmark Global, we don’t only specialize in domestic returns. We have knowledge of the customs regulations and logistic requirements in every country that we operate in, while our infrastructure enables us to deliver returned packages efficiently. In some countries we operate with our own network and provide added value services. We also offer in-country returns to save you shipping cost and resell in-country. Want your returns shipped to a third country? We take care of it for you.
Our international returns services will be the perfect choice if you wish to expand your business to a foreign market but you don’t want to fully commit yet and build an infrastructure of your own. Contact us now and learn how we can help you conquer new markets in Europe, Asia, Australia and North America!
Shipping cross-border?
Find out how we can enable your e-commerce growth beyond Returns.
Other services provided by Landmark Global include:
Frequently Asked Questions
What does Landmark Global offer for returns management?
Landmark Global provides seamless returns management solutions that are easy to implement and cost-effective, including an online returns portal and worldwide network for efficient returns handling.
Will the parcel be tracked at all times during its return?
Yes, we provide full tracking of return shipments so that you can keep up to date with their status throughout the process.
Does Landmark Global handle returns online?
Yes, in order to make returns processes as quick and simple as possible, Landmark offers an online returns portal Mercury. Combined with a vast worldwide network, this is an efficient and safe solution.
Can Landmark Global handle international returns?
Yes, Landmark Global specialize in international returns, with knowledge of customs regulations and logistic requirements in various countries to efficiently manage returned packages.
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[July Returns Series]: Wardrobing, Bracketing, Serial Returners - How Retailers Are Responding
Wardrobing, bracketing, and serial returns are increasingly impacting e-commerce margins—especially in fashion and footwear. This article explores how retailers are adapting with stricter policies, advanced analytics, and smarter reverse logistics. Part of our July returns series.
[July Returns Series]: Why Apparel and Footwear Retailers Brace for Impact in July
Returns in fashion e-commerce spike sharply in July, driving up costs and operational pressure. Discover how fashion retailers are adapting to seasonal surges with smarter returns tech, local consolidation, and new sustainability strategies, all while facing return rates of up to 60% and €15 per parcel.