Did you know that 75% of online shoppers look at shipping costs before deciding whether to go ahead with a purchase? Not surprisingly, high delivery costs are the main reason for e-shoppers to abandon a filled shopping cart. But when customers are well informed and shipping goes without a hitch, they’re more likely to make future orders. What’s more, happy customers are more likely to write positive reviews and spread the word on social media, becoming your ambassadors. In short, taking care of your delivery and return process ensures you free marketing.
In this white paper you will discover how the delivery and return can impact the entire customer’s e-commerce journey.