Frequently Asked Questions
In the top right corner of your screen, click this button:
Enter your carrier tracking number (not your order reference number) into the drop down box:
If you need more information, please contact the Customer Service Agents of the retailer you made your purchase from.
Contact the Customer Service Agents of the retailer you made your purchase from. They are able to open investigations with us to resolve any issues that may arise.
Contact the Customer Service Agents of the retailer you made your purchase from.
Contact the Customer Service Agents of the retailer you made your purchase from.
Contact the Customer Service Agents of the retailer you made your purchase from.
Typically, the carrier will be back the next business day. Sometimes they will reattempt delivery later in the same day. It is also possible they will hold the parcel awaiting pick-up at a local distribution center, and in this case they will leave a calling card at the customer’s address.
The location varies depending on the carrier. The calling card left after a delivery attempt will provide such details. If not, you may inquire with the carrier.
If you haven’t seen some updates in a couple days, it does not necessarily mean there is an issue. It is not uncommon for shipments being delivered outside of North America to have certain periods in the shipment lifecycle where the shipment is in transit between updates.
Rest assured we are regularly updating the status of your shipment, and that we will do our best to indicate any possible delays via our tracking page.
If you have further questions related to the status of your shipment, we recommend reaching out to the customer service team of the company you purchased from.
Enter your tracking number on our tracking page to see the current status of your shipment. This page will always list the last scanned location of your package.
If you have further questions related to the status of your shipment, we recommend reaching out to the customer service team of the company you purchased from.
This will vary based on where the package is going, although Landmark will always show a package is out for delivery if that information is provided by our delivery partner. If you have questions about the arrival date of your package, try checking the delivery carrier’s site for a delivery estimate, or reach out to the customer service team of the company you purchased from for assistance. Once your order has shipped, you can find a link to the delivery carrier’s site on our tracking page when viewing the status of your shipment; both near the top of the page by the current status and in the Delivery Details section farther down the page.
When provided by our delivery partner, our tracking page will provide information on where and how to pick up your shipment. If you do not see the information that you need on our tracking page, please check the delivery carrier’s site for more information.
As soon as Landmark Global has received and processed your package from the seller, our tracking page will show you which local delivery carrier will be delivering your package.
Sometimes customs may require shipment inspections, which can result in a slight shipping delay. Typically your shipment will be released without significant delay to continue on its way to your door.
Reach out to the delivery carrier listed on our tracking page, or contact the customer service team of the retailer you purchased from for assistance. You can find the link to the delivery carrier’s site on our tracking page when viewing the status of your shipment; both near the top of the page by the current status and in the Delivery Details section farther down the page.
Landmark partners with one of your local delivery carriers to bring the order to your door. When you buy something online, the retailer you purchased from boxes up your order and sends it to one of Landmark Global’s facilities. Landmark Global then oversees the transport and customs clearance, when applicable, of your shipment into your country of residence. Landmark’s delivery partner manages the final leg of bringing the shipment to your door. Our tracking page will always list the local carrier physically delivering your package.
