North America Focus: Boost E-Commerce in the US and Canada

Parcel delivery to Canada and to the US has always been a core service at Landmark Global, benefiting e-commerce stores like yours. Both markets offer a plethora of opportunities, especially for UK and European merchants, which you cannot miss out on. How can we help you boost your e-commerce operations in North America? Find it out in this article!

Shipping parcels to and within North America is part of Landmark Global’s history and DNA. With the strong presence, operational footprint and local expertise of Landmark Global US, we serve the domestic market with full national coverage, as well as cross-border to the US from the UK, EU and Asia origins. Our logistics centre at London Heathrow, with fully automated parcel distribution and in-house pallet screening, gives an extra boost to our international service level. On top of making shipping parcels easier, it also facilitates the trans-shipment of cross-border parcels from Europe, benefitting from increased line haul options from Heathrow.

Optimising Parcel Delivery to the US and Canada with Best-in-Class Carrier Mix

Both Canadian and US consumers desire quick, delay-free parcel deliveries carried out by trustworthy companies. To add to that, according to the recent McKinsey report:

• while speed is important, most users (90%) can wait a bit longer if it reduces or eliminates shipping costs,

• similarly to the previous point, 90% of users can abandon their carts if the shipping costs are too high in comparison to the type of products they want to purchase,

• reliability becomes the new king—while you don’t have to provide same-day delivery, it’s crucial that you meet the deadlines you provide when purchasing the product,

• over 33% consumers are willing to pay more ($1-$2 on average) if it means that the delivery service will be more sustainable,

• consumers also desire flexible shipping options and return policies

How do we meet these expectations with our services?

When sending your parcels to the US, we optimise:

• routing,

• final mile service,

• and carrier selection.

Thanks to this the shipments are relatively fast, but most importantly they are reliable. We monitor the circumstances in real time, ensuring that the routing avoids obstacles (like long-term traffic caused by renovation work or car accidents) and use multiple carriers to prevent internal carrier issues from impacting your reliability.

We do this based on factors such as:

• parcel weight,

• parcel dimensions,

• destination zip code.

Thanks to this, we can skip zones and inject your parcels into the US or Canada through the best airport possible, with our shipping services available at:

• John F. Kennedy International Airport (JFK), NY,

• Chicago O'Hare International Airport (ORD), IL,

• Los Angeles International Airport (LAX), CA,

• Toronto Airport.

What is more, we offer you 13.7 million secure delivery points in just Canada, covering 70% of the addresses, as well as exclusive access to every lobby box in the country (4.6 million). We also cover all US states and can store your e-commerce inventory locally in the US if the customer demand and your store’s growth require it. This gives customers the flexibility they strive for, making them happy and more likely to shop at your store again.

At the same time, we embrace carrier-neutral logistics. We work with multiple carriers, both in air freight when injecting your goods into North America and in last-mile delivery. This way, we can help you build a supply chain that is immune to disruptions and delays, ensuring your customers receive their parcels on time, every time.

Delivering Excellence: Best-in-Class Parcel Delivery to the US & Canada

At the centre of our delivery model is our own courier service across Canada, Apple Express, in combination with complementary local partners. In the US, we use a mix of reliable final-mile carriers, such as DHL, E-Com, UPS, Surepost and UPS Ground.

With access to multiple gateways, zone skipping and in-house customs clearance, we support 3 to 6-day delivery days across Canada and even next-day delivery to the greater Toronto area. We also provide 3 to 6-day delivery in the US, focusing on three airports located across the country to minimise the distance your parcels will need to travel and improve delivery speed.

Enhancing Supply Chain Visibility and Control with Technology-Driven Solutions

Another common feature of both US and Canadian online consumers is their willingness to track their parcels. This is where our proprietary system, Mercury, comes into play. It brings together tracking, reporting and accounting in one easy-to-use platform. Thanks to it, you gain a full, holistic view of your supply chain that enables you to enhance control.

With seamless plug-and-play integration, you can integrate Mercury with all major e-commerce and order management systems. This enables you to manage and control your shipments around the world from a single interface. On the other side of the coin, Mercury also generates tracking information for the customers, taking this burden off your customer service teams.

The Takeaway

Growing and scaling your business in North America requires reliable, fast and secure parcel shipping services to both Canada and the US. Landmark Global provides you with all the expertise, infrastructure and tools you need to become a leader in your segment. Make the next step and choose operational efficiency combined with delivery excellence. Contact us today.