You are using an old browser. Update your browser to the latest version for an optimal experience.
Interview with Jonathan Matchett: Putting Customers First - Landmark Global UK's Commitment
Join us for an enlightening interview with Jonathan Matchett, Senior Vice President of Landmark Global UK, as he shares insights on how the company puts customers first. Discover Landmark Global UK's unwavering commitment to exceptional customer service and hands-on account management, ensuring that every customer feels valued and important.
What makes Landmark Global UK stand out from its competitors in terms of service excellence?
Here at Landmark Global UK, we like to see ourselves as being able to empower our clients' e-commerce global growth, at the same time we're small enough to care. And that's really what sets Landmark Global apart from others in the same sector. It's that scale and that personal touch from our account management and client services that clients really resonate with and it's become a strength for Landmark Global.
What advice would you give to a smaller e-commerce business just starting their journey of online selling?
So the advice I would give to any up and coming e-commerce business is to not be afraid of global e-commerce. It's easier than you might think. We're here to guide you through it. And what we aim to do at Landmark Global is to really allow any up and coming e-commerce business to operate at the same scale, the same solutions, the same services as any much more established business trading globally.
What sets Landmark Global UK apart from its competitors in terms of service offerings?
A particular strength of Landmark Global is our roots to North America, through the United States and through Canada, through having an operational presence, not just at origin, but at all the key gateways for destination and in-house customs clearance.
Landmark Global UK recently opened a brand new logistics facility near Heathrow Airport. How does this expansion reflect the company's commitment to serving the UK market?
Landmark Global UK's facility is at Heathrow Logistics park, which is perfect as an inbound and outbound gateway for UK, Europe and globally. It's an ETSF facility, which means we can keep clients goods in bond for 90 days. And we have everything here on site, from automation through to palette screening, through to all the operational processes to move parcels forward.
What steps has Landmark Global UK taken to ensure sustainability and reduce its environmental impact?
At Landmark Global UK, we aim to adopt a sustainable approach to everything we do, from rainwater harvesting and solar panels in the facility that we're in now, through the use of reusable containers, through to most importantly, working with partners who share the same approach to sustainability as we do.
Lastly, what message would you like to convey to both existing and potential customers regarding the company's commitment to their success?
The uniqueness of Landmark Global UK and how we like to differentiate ourselves is really the care we put into the end-to-end delivery process, not just the final mile, but in the pickup, in the processing, in the client service, in the account management, and most importantly, in our in-house customs clearance expertise. It's the end-to-end delivery experience that we pride ourselves on.
Open your world
Landmark Global is the trusted international logistics partner that powers your e-commerce growth. Reaching up to 220 destinations, our services include international parcel delivery, customs clearance solutions and returns management. It’s our business to deliver your promise, wherever, whenever
Read more

Unlocking Global Markets: Hey Rusty's Ecommerce Strategy for Music Merchandise Shipping
Hey Rusty is busy shipping thousands of music merchandise items worldwide. Faced with the challenge of getting all these parcels labeled and shipped cross-border, they sought assistance from Shiptheory and Landmark Global. The solutions these partners provided have been music to their ears.

Simplify Parcel Shipments from the UK with Happy-Post
Discover a hassle-free way to send parcels for small businesses and individuals. Our tailored solution, HappyPost, is designed to streamline your shipping experience at the best price. Easily print your label and drop off your parcel at a nearby collection point.

Optimizing E-Commerce with PUDO: A Comprehensive Guide to Pick Up Drop Off Collections
Although delivering parcels at customers’ doorsteps is still quite common, consumers are increasingly open to alternatives. PUDO delivery points are spreading over the UK, Europe and the rest of the world. We asked Landmark Global’s expert Astrid Van Reempts to tell us about the ins and outs, as well as the benefits PUDO brings.
Get Ahead of the Curve with Our Newsletter
Stay informed about the latest logistics and ecommerce news, trends, and insights with our newsletter.