MIJNHOESJES improves cross-border speed and customer experience with Landmark Global

A fast-growing Dutch e-commerce brand chooses Landmark Global to support its expansion into Belgium and beyond.

Mijnhoesjes, a Rotterdam-based online retailer of phone accessories across basic, medium and premium segments, has partnered with Landmark Global to overcome a key delivery challenge: meeting rising customer expectations for next-day delivery in Belgium. Thanks to Landmark Global’s late-injection capability and seamless integration, Mijnhoesjes now offers consistent next-day delivery in Belgium without compromising its operational efficiency.

About Mijnhoesjes

Founded from scratch in the Netherlands, Mijnhoesjes was born out of curiosity and a desire to do better. CEO Oktay Ozsoy launched the company after working in telecom retail, where he developed a deep understanding of customer expectations. What began as a modest operation has since evolved into one of Bol.com’s leading third-party sellers in the phone accessories category. Today, Mijnhoesjes serves over 800,000 customers, offering its own branded products across Bol.com and Amazon.

The company’s strategy is built on three pillars: quality, consistency and customer satisfaction. Many products sold by Mijnhoesjes are designed in-house and the team ensures every part of the customer journey, from product design to delivery, is tightly controlled. Returns are minimal, thanks to accurate product representation, durable materials and excellent fit. “We believe in quality over quantity,” says Ozsoy. “Our customers should instantly feel that they’ve made the right choice.”

The Challenge: Speed and reliability to Belgium

Mijnhoesjes’ first international market was Belgium, but the transition wasn’t without obstacles. “Belgian customers expect next-day delivery, just like in the Netherlands,” explains Ozsoy. “But fulfilling that promise from the Netherlands turned out to be nearly impossible with our previous setup. The logistics simply weren’t fast enough.”

That shortfall directly affected customer experience and brand perception, two areas Mijnhoesjes refuses to compromise on. “We’re obsessed with control over the full customer journey. Delivery delays are more than an operational issue, they’re a reputational risk.”

The Solution: Late injection and local delivery

Landmark Global offered exactly what Mijnhoesjes needed: a later daily cut-off for parcel injection and a trusted final-mile delivery network in Belgium. This flexibility enabled Mijnhoesjes to streamline operations and promise Belgian customers the same delivery speed as in the Netherlands.

“Being able to inject shipments in Antwerp late in the evening and still offer next-day delivery, that was a game-changer for us,” says Ozsoy. “It improved our internal efficiency and made it possible to grow internationally without putting pressure on our team.”

Reliability was also a key factor in the decision. Landmark Global’s consistent track record, especially around holidays and peak periods, was a differentiator. “The reliability of the delivery partner matters a lot,” Ozsoy adds. “Our customers expect their order to arrive on time, regardless of the calendar.”

Thanks to Landmark Global, we can also offer next-day delivery in Belgium without compromising our efficiency. They think along with us, are flexible and understand exactly what a growing e-commerce player needs.

What’s Next

Mijnhoesjes has its sights set on further international growth, with France and Germany next in line. By using Landmark Global’s cross-border shipping experience, the company can extend its delivery promise into new markets without overhauling its logistics setup.

“Our growth depends on partners who understand what e-commerce customers want across borders,” says Ozsoy. “Landmark Global gives us the speed, flexibility, and reliability we need to keep growing.