Accessibility Statement - WCAG 

Landmark Global's Accessibility Statement


Landmark Global is committed to ensuring digital accessibility for people with disabilities. We are continuously working to improve the user experience for everyone and to apply the relevant accessibility standards.

This accessibility statement has been prepared in accordance with Directive (EU) 2016/2102 of the European Parliament and of the Council on the accessibility of the websites and mobile applications of public sector bodies, and follows the model set out in Commission Implementing Decision (EU) 2018/1523.


Scope


This accessibility statement applies to the website landmarkglobal.com.


Compliance Status


This website is partially compliant with the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA.

  • Compliance Score: 45 out of 56 applicable success criteria have been met.
  • Audit Date: June 13, 2025.


Non-accessible Content


The content listed below is non-accessible for the following reasons:


Non-compliance with WCAG 2.2 Level AA


The following issues were identified during the evaluation and are currently being addressed:
 

1. Perceivable

  • Text Alternatives: Some meaningful non-text content, including the main brand logo, partner logos, operations maps, and the YouTube video iframe, lack appropriate text alternatives or titles. This makes them difficult for screen reader users to interpret.
  • Info and Relationships: Semantic relationships are not always correctly conveyed. For example, form labels in the business enquiry section may be misinterpreted, and headers are not always properly defined.
  • Contrast: Certain user interface elements and text do not meet the minimum contrast ratio of 4.5:1. Specific examples include inactive tabs on the news overview page (3.49:1), pager elements, and headings above the destinations map (4.2:1).
     

2. Operable

  • Keyboard Accessibility: The main navigation menu utilizes the attribute aria-hidden="true", causing assistive technologies to ignore it. As a result, screen reader users are unable to perceive or interact with the primary navigation.
  • Bypass Blocks: There is no mechanism (such as a "Skip to Content" link) to bypass repetitive blocks of content. Keyboard users are currently required to tab through approximately 30 navigation links on every page before reaching the main content.
  • Link Purpose: Some links and buttons—specifically icons for social media or "read more" buttons—do not have descriptive text or context, making their purpose unclear to users relying on screen readers.
  • Focus Visible: Several interactive components do not display a visible focus indicator when navigated via a keyboard.
  • Label in Name: For some interface components, the accessible name (used by speech recognition software) does not match the visible label.
     

3. Understandable

  • Language of Page: Incorrect language codes are used on some multilingual pages. For example, the code zh_cn is used instead of the standard zh-cn for Chinese content, which may cause screen readers to mispronounce content or fail to switch language libraries.
     

4. Robust

  • Name, Role, Value: Interactive elements, including the language picker, LinkedIn icons, and CKEditor form elements, have incomplete or incorrect ARIA roles. For instance, some form labels are read as "[Navigate to toolbar]" rather than describing the input field, confusing users relying on assistive technology.


Preparation of this Accessibility Statement


This statement was prepared on June 13, 2025.

The method used to prepare the statement was an actual evaluation of the website’s compliance with WCAG 2.2 Level AA. The evaluation was carried out by the third-party auditor UXMen NV following the WCAG Evaluation Methodology (WCAG-EM).

The audit covered the following 10 representative and critical pages cross the site, including the Homepage, Business Inquiry, Solution Details, and Blog

The statement was last reviewed on June 13, 2025.


Feedback and Contact Information


We welcome your feedback on the accessibility of the Landmark Global website. Please let us know if you encounter accessibility barriers:

  • E-mail: clientservicesEU@landmarkglobal.com

If you need any information from this site in an alternative format (e.g., accessible PDF, large print, audio), please contact us, and we will respond as soon as possible.

 

Enforcement Procedure


If you are dissatisfied with our response to your complaint or request for information, you have the right to lodge a formal complaint with the relevant national enforcement body.
 

As Landmark Global operates across multiple jurisdictions, you may contact the authority relevant to your location:

• Belgium (Headquarters/bnode): Federal Public Service Policy and Support (BOSA) – Centre for Equal Opportunities.

• France: Arcom (Autorité de régulation de la communication audiovisuelle et numérique).

• United Kingdom: Equality and Human Rights Commission (EHRC) (or the Equality Commission for Northern Ireland).

• The Netherlands: Ministry of the Interior and Kingdom Relations (Logius).

• Spain: Ministry for Digital Transformation and of Civil Service (Ministerio para la Transformación Digital y de la Función Pública).

• Poland: Ministry of Digital Affairs (Ministerstwo Cyfryzacji).