Motoblouz scales its European growth with Landmark Global
Motoblouz is a French e-commerce specialist in motorcycle gear, accessories and spare parts. Alongside a broad international online presence and a network of physical stores, the company places customer experience at the heart of everything it does. In Landmark Global, Motoblouz has found the ideal partner to manage its international deliveries.
With more than 300,000 product references and close to 800 brands, Motoblouz holds the largest range and biggest stock in Europe within its sector. European expansion is therefore one of the company’s core strategic priorities. “We ship 700,000 parcels a year and generate a quarter of our revenue outside France. The partnership with Landmark Global plays a key role in making that possible,” says Arnaud Deneuville, Transport Manager at Motoblouz.
Landmark Global delivers a post-purchase customer experience that is virtually seamless.
Putting customer experience first
“Customer satisfaction has always been at the heart of our strategy. We have in fact been named Customer Service of the Year several years running,” says Arnaud Deneuville. “The post-purchase experience is an integral part of the overall customer journey, and thanks to Landmark Global, it is virtually seamless.”
Supporting international growth
In e-commerce, transit times and on-time delivery are significant operational challenges. Motoblouz requires efficient order fulfilment processes, as well as carrier partners that can offer competitive lead times and consistently deliver on them.
“Fortunately, we can rely on Landmark Global’s ability to serve a wide range of European and international markets. We have a single point of contact and a solution that is straightforward to implement and easy to manage, which effectively supports our international expansion. Landmark Global’s combination of global reach and local expertise allows us to manage our international shipping flows with confidence and efficiency,” explains Arnaud Deneuville.
A single partner for global reach
Whenever Motoblouz enters a new market, the process is seamless thanks to Landmark Global’s presence across all destinations. “Regardless of which market we want to reach, we know there will be no issues on the transport side. Whether we need to ship a parcel to a remote area of Italy or to Bolivia, Landmark Global has the solution,” notes Arnaud Deneuville.
Motoblouz was founded in 2004
in the Hauts-de-France region. Originally a pure-play e-commerce business, the company adopted an omnichannel strategy in 2017 with the opening of its first physical store. Today, Motoblouz operates five stores and continues to expand both online (motoblouz.com) and in physical retail.
